Custom IVR Creation – Build Smart, Automated Call Flows in Salesforce

Seamless Self-Service & Intelligent Call Routing with GirikCTI

GirikCTI’s Salesforce-native IVR (Interactive Voice Response) system allows businesses to design intelligent, automated call flows tailored to their needs. Improve customer experience, streamline call handling, and enhance self-service—all without leaving Salesforce.

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salesforce messaging
How it works
Design Your IVR Flow

Use the intuitive builder to map out call paths.

Set Routing Rules

Direct calls based on customer needs, priority, or agent availability.

Enable Self-Service

Automate common inquiries, reducing agent workload.

Monitor & Optimize

Track performance and refine IVR interactions for better efficiency.

Key Features

Real-Time Call TrackingDrag-and-Drop IVR Builder

Create and optimize IVR menus with an easy-to-use interface.

Intelligent Call Routing

Automatically direct calls based on customer input, agent availability, or Salesforce data.

Multi-Level Menus

Customize IVR flows with multiple layers to handle complex workflows.

Speech & DTMF Recognition

Allow callers to navigate menus via voice commands or keypad inputs.

AI-Powered Self-Service

Automate responses for FAQs, appointment scheduling, and account inquiries.

Call Queue Management

Reduce wait times by routing calls to the right department or agent.

Custom Greetings & Announcements

Personalize IVR messages to enhance the customer experience.

Live Monitoring & Analytics

Track IVR performance and optimize call flows with real-time insights.

Use Cases
Resume parsing
Customer Support

Automatically route calls to the right department or agent.

Candidate matching
Sales & Lead Qualification

Capture caller intent and prioritize high-value leads.

GPT integration
Order & Account Management

Enable self-service for tracking orders, payments, or account updates.

GPT integration
Appointment Scheduling

Automate booking and confirmation through IVR.

Why Choose GirikCTI?

Seamless Salesforce Integration

Fully embedded within Sales Cloud & Service Cloud.

Enhanced Customer Experience

Faster resolutions with intelligent call routing

Increased Agent Productivity

Reduce repetitive tasks and improve efficiency.

Scalable & Customizable

Flexible IVR flows that evolve with your business needs.

What Our Clients Say

Michael D., Contact Center Manager

"GirikCTI’s AI-driven agent assignment ensures our customers always reach the right person—our response times have never been better!"

Laura P., Sales Operations Lead

"Our call handling is smarter and more efficient. No more wasted time with manual routing!"

Jessica L., Operations Head

"The AI tools are incredible. From lead creation to scheduling, everything is automated and precise."

Build Smarter IVR Systems Today!
Start Your Free Trial or Schedule a Demo to experience seamless IVR automation with GirikCTI!
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FAQ's

GirikCTI is a Salesforce-native AI-powered CTI (Computer Telephony Integration) solution that enhances call management and customer interactions. It integrates seamlessly with Salesforce, providing real-time insights, automated workflows, and streamlined communication for sales and support teams.
GirikCTI simplifies call management, improves agent productivity, and enhances customer engagement. It automates routine tasks, provides real-time call insights, and ensures a seamless experience across Salesforce applications, helping businesses close deals faster and resolve queries efficiently.
Yes, GirikCTI offers live monitoring features such as:
  • Barge: Join ongoing calls to provide assistance or feedback.
  • Whisper: Guide agents during calls without the customer hearing.
  • Monitor: Listen to live calls for quality assurance and training.
Yes, GirikCTI enables you to create and manage agents directly within Salesforce, streamlining user setup and ensuring alignment with your Salesforce environment.
Absolutely! GirikCTI supports round-robin call assignment, ensuring balanced workloads and efficient call distribution among your agents.
Yes, GirikCTI includes bulk calling automation with a built-in mass dialer. This feature allows you to upload call lists, schedule mass calls, and track progress in real time, making it ideal for campaigns and outreach.
Yes, GirikCTI is fully integrated with Salesforce and supports both standard and custom objects, ensuring compatibility with your existing setup and workflows.
Absolutely. GirikCTI manages both inbound and outbound Call from Salesforce, offering advanced features like click-to-dial, call logging, and real-time reporting to optimize your communication processes.
Yes, GirikCTI leverages AI to provide features like sentiment analysis, real-time call suggestions, and automated action triggers, helping agents deliver personalized and effective responses.
GirikCTI focuses on voice communication but integrates seamlessly with other GirikSMS solutions for SMS, WhatsApp, and WebChat, offering a unified communication experience.
Yes, GirikCTI ensures enterprise-grade security with encrypted data transfer, Salesforce-native compliance, and no third-party data sharing, keeping your customer information safe.
GirikCTI offers flexible pricing based on user count or organizational needs. Both monthly and yearly plans are available, with discounts for annual subscriptions. Contact us for specific pricing details tailored to your business.
Yes, GirikCTI is highly customizable. It allows you to define workflows, automate actions, and integrate with Salesforce objects to suit your unique business processes.
Getting started is easy! Reach out to our team for a demo, and we’ll guide you through installation, setup, and onboarding to ensure a seamless Salesforce Telephony integration with your Salesforce environment.
Yes, we provide comprehensive support and training to ensure your team can fully utilize GirikCTI's features. Our support team is available 24*5 to assist with any queries or technical issues.
For more information, feel free to contact us at sales@girikon.com or schedule a demo today!