Live Call Monitoring with GirikCTI

Gain Real-Time Visibility & Improve Call Performance

GirikCTI’s Live Call Monitoring enables supervisors to listen in on active calls without interrupting the conversation. Whether for quality assurance, compliance, or performance tracking, this feature provides real-time insights to help teams optimize their customer interactions.

Monitor Calls in Real Time
Track Agent Performance
Ensure Quality & Compliance
Get Started!
salesforce messaging
How it works
Select an Active Call

Access live calls from the monitoring dashboard.

Listen Silently

Observe conversations without disrupting the agent or customer.

Track & Analyze

Review call details, sentiment analysis, and agent performance.

Improve & Optimize

Use insights to refine training and enhance customer experience.

Key Features

Live Call Listening

Monitor agent-customer interactions in real time.

Call Status Dashboard

View all active calls, agent availability, and key call details at a glance.

Multi-Agent Supervision

Track multiple calls across teams simultaneously.

AI-Powered Insights

Get real-time sentiment analysis and call performance metrics.

Salesforce Integration

Automatically log monitoring activity for future reference.

What Our Clients Say

Michael D., Contact Center Manager

"GirikCTI’s AI-driven agent assignment ensures our customers always reach the right person—our response times have never been better!"

Laura P., Sales Operations Lead

"Our call handling is smarter and more efficient. No more wasted time with manual routing!"

Jessica L., Operations Head

"The AI tools are incredible. From lead creation to scheduling, everything is automated and precise."

Why Choose GirikCTI for Call Monitoring?

Better Customer Experience

Ensure consistent, high-quality interactions

Proactive Quality Assurance

Address potential issues before they escalate

Agent Performance Tracking

Identify top performers and training needs

Data-Driven Optimization

Use insights to improve scripts, processes, and engagement.

Use Cases
Resume parsing
Customer Support

Monitor interactions to enhance service quality.

Candidate matching
Sales Optimization

Track conversations to refine outreach strategies.

GPT integration
Compliance & Security

Ensure calls meet regulatory and internal standards.

GPT integration
Training & Coaching

Identify best practices and areas for improvement.

Optimize Every Call in Real Time
Get a Free Trial or Book a Demo to experience GirikCTI’s Live Call Monitoring today!
Get Started Now!

FAQ's

GirikCTI is a Salesforce-native AI-powered CTI (Computer Telephony Integration) solution that enhances call management and customer interactions. It integrates seamlessly with Salesforce, providing real-time insights, automated workflows, and streamlined communication for sales and support teams.
GirikCTI simplifies call management, improves agent productivity, and enhances customer engagement. It automates routine tasks, provides real-time call insights, and ensures a seamless experience across Salesforce applications, helping businesses close deals faster and resolve queries efficiently.
Yes, GirikCTI offers live monitoring features such as:
  • Barge: Join ongoing calls to provide assistance or feedback.
  • Whisper: Guide agents during calls without the customer hearing.
  • Monitor: Listen to live calls for quality assurance and training.
Yes, GirikCTI enables you to create and manage agents directly within Salesforce, streamlining user setup and ensuring alignment with your Salesforce environment.
Absolutely! GirikCTI supports round-robin call assignment, ensuring balanced workloads and efficient call distribution among your agents.
Yes, GirikCTI includes bulk calling automation with a built-in mass dialer. This feature allows you to upload call lists, schedule mass calls, and track progress in real time, making it ideal for campaigns and outreach.
Yes, GirikCTI is fully integrated with Salesforce and supports both standard and custom objects, ensuring compatibility with your existing setup and workflows.
Absolutely. GirikCTI manages both inbound and outbound Call from Salesforce, offering advanced features like click-to-dial, call logging, and real-time reporting to optimize your communication processes.
Yes, GirikCTI leverages AI to provide features like sentiment analysis, real-time call suggestions, and automated action triggers, helping agents deliver personalized and effective responses.
GirikCTI focuses on voice communication but integrates seamlessly with other GirikSMS solutions for SMS, WhatsApp, and WebChat, offering a unified communication experience.
Yes, GirikCTI ensures enterprise-grade security with encrypted data transfer, Salesforce-native compliance, and no third-party data sharing, keeping your customer information safe.
GirikCTI offers flexible pricing based on user count or organizational needs. Both monthly and yearly plans are available, with discounts for annual subscriptions. Contact us for specific pricing details tailored to your business.
Yes, GirikCTI is highly customizable. It allows you to define workflows, automate actions, and integrate with Salesforce objects to suit your unique business processes.
Getting started is easy! Reach out to our team for a demo, and we’ll guide you through installation, setup, and onboarding to ensure a seamless Salesforce Telephony integration with your Salesforce environment.
Yes, we provide comprehensive support and training to ensure your team can fully utilize GirikCTI's features. Our support team is available 24*5 to assist with any queries or technical issues.
For more information, feel free to contact us at sales@girikon.com or schedule a demo today!