Barge & Whisper

Empower Agents with Real-Time Coaching & Instant Support

GirikCTI’s Barge & Whisper feature allows supervisors to coach agents and intervene in live calls when necessary. Whether guiding new agents or stepping in to resolve escalations, these tools ensure seamless customer interactions and improved team performance.

Whisper Mode
Barge-In Support
Enhance Training & Resolution
Get Started!
salesforce messaging
How it works
Select an Active Call

Access live calls from the monitoring dashboard.

Whisper to Agents

Provide silent coaching and guidance.

Barge-In When Needed

Instantly take control of the call for escalations.

Track & Improve

Use insights to enhance agent training and efficiency.

Key Features

Whisper Coaching

Speak to agents privately during live calls without interrupting the customer.

Instant Barge-In

Take over a conversation when urgent assistance is required.

Real-Time Call Insights

Monitor call details and agent performance while coaching.

Seamless Salesforce Integration

Log all interactions and interventions for performance tracking.

Multi-Agent Support

Manage and assist multiple agents simultaneously.

What Our Clients Say

Michael D., Contact Center Manager

"GirikCTI’s AI-driven agent assignment ensures our customers always reach the right person—our response times have never been better!"

Laura P., Sales Operations Lead

"Our call handling is smarter and more efficient. No more wasted time with manual routing!"

Jessica L., Operations Head

"The AI tools are incredible. From lead creation to scheduling, everything is automated and precise."

Why Choose GirikCTI for Barge & Whisper?

Better Agent Performance

Support agents in real time without disrupting calls

Improved Customer Experience

Resolve issues faster with instant intervention.

Enhanced Training & Coaching

Guide new agents seamlessly

Optimized Call Outcomes

Increase first-call resolution rates.

Use Cases
Resume parsing
Customer Support

Assist agents with tricky queries without alarming customers.

Candidate matching
Sales Coaching

Help agents refine their pitch and close deals more effectively.

GPT integration
Escalation Management

Step in immediately when a call needs supervisor attention.

GPT integration
Quality Assurance

Maintain service excellence by guiding agents in real time.

Coach & Intervene with Confidence
Get a Free Trial or Book a Demo to experience GirikCTI’s Barge & Whisper features today!
Get Started Now!

FAQ's

GirikCTI is a Salesforce-native AI-powered CTI (Computer Telephony Integration) solution that enhances call management and customer interactions. It integrates seamlessly with Salesforce, providing real-time insights, automated workflows, and streamlined communication for sales and support teams.
GirikCTI simplifies call management, improves agent productivity, and enhances customer engagement. It automates routine tasks, provides real-time call insights, and ensures a seamless experience across Salesforce applications, helping businesses close deals faster and resolve queries efficiently.
Yes, GirikCTI offers live monitoring features such as:
  • Barge: Join ongoing calls to provide assistance or feedback.
  • Whisper: Guide agents during calls without the customer hearing.
  • Monitor: Listen to live calls for quality assurance and training.
Yes, GirikCTI enables you to create and manage agents directly within Salesforce, streamlining user setup and ensuring alignment with your Salesforce environment.
Absolutely! GirikCTI supports round-robin call assignment, ensuring balanced workloads and efficient call distribution among your agents.
Yes, GirikCTI includes bulk calling automation with a built-in mass dialer. This feature allows you to upload call lists, schedule mass calls, and track progress in real time, making it ideal for campaigns and outreach.
Yes, GirikCTI is fully integrated with Salesforce and supports both standard and custom objects, ensuring compatibility with your existing setup and workflows.
Absolutely. GirikCTI manages both inbound and outbound Call from Salesforce, offering advanced features like click-to-dial, call logging, and real-time reporting to optimize your communication processes.
Yes, GirikCTI leverages AI to provide features like sentiment analysis, real-time call suggestions, and automated action triggers, helping agents deliver personalized and effective responses.
GirikCTI focuses on voice communication but integrates seamlessly with other GirikSMS solutions for SMS, WhatsApp, and WebChat, offering a unified communication experience.
Yes, GirikCTI ensures enterprise-grade security with encrypted data transfer, Salesforce-native compliance, and no third-party data sharing, keeping your customer information safe.
GirikCTI offers flexible pricing based on user count or organizational needs. Both monthly and yearly plans are available, with discounts for annual subscriptions. Contact us for specific pricing details tailored to your business.
Yes, GirikCTI is highly customizable. It allows you to define workflows, automate actions, and integrate with Salesforce objects to suit your unique business processes.
Getting started is easy! Reach out to our team for a demo, and we’ll guide you through installation, setup, and onboarding to ensure a seamless Salesforce Telephony integration with your Salesforce environment.
Yes, we provide comprehensive support and training to ensure your team can fully utilize GirikCTI's features. Our support team is available 24*5 to assist with any queries or technical issues.
For more information, feel free to contact us at sales@girikon.com or schedule a demo today!